Return & Refund Policy

At Kumbh Home Decor, we take immense pride in the quality, craftsmanship, and aesthetic of every product we offer. Each piece is thoughtfully designed and carefully made — whether it is a handwoven table runner, a hand-painted ceramic bowl, or a sculpted resin figurine. However, we also understand that shopping online means you cannot always see or feel a product before you buy it. That is why we offer a fair and straightforward return and refund process to give you complete confidence in every purchase you make with us.

Return Window

We accept return requests within 7 days of the delivery date. Please initiate your return through your account or by contacting our support team within this window to be eligible for a refund or exchange.

What Can Be Returned?

We accept returns for the following reasons:

Damaged in Transit: If your item arrives broken, cracked, chipped, or otherwise physically damaged due to handling during shipping, you are entitled to a full refund or replacement at no extra cost.
Wrong Item Delivered: If the item delivered to you is different from what you ordered (wrong colour, wrong design, wrong size, or an entirely different product), we will arrange a pickup and send you the correct item promptly.
Manufacturing Defect: If your product has a clear manufacturing defect (such as a broken clasp on a photo frame, a missing part in a set, or a structural fault in a furniture piece), you may return it for a replacement or refund.
Significant Colour Mismatch: While screen colours may vary slightly from actual product colours due to monitor calibration differences, if there is a significant and obvious mismatch between the product shown on our website and what you received, we will review your case and process an appropriate resolution.

What Cannot Be Returned?

To maintain fairness and hygiene standards, we do not accept returns for the following:

Items that have been used, washed, or altered after delivery
Products returned without original packaging, tags, or accessories
Customised or personalised products (e.g., items with custom embroidery, engraving, or name printing)
Items purchased during clearance sales, special promotional events, or with applied discount codes (unless defective or damaged)
Minor colour or texture variations that are characteristic of handmade and artisan products — such variations are not defects but natural features of handcrafted goods
Fragrance products, candles, or potpourri that have been opened or used

How to Initiate a Return

Initiating a return with Kumbh Home Decor is simple. Follow the steps below:

Log in to your Kumbh Home Decor account and go to "My Orders."
Select the order and item you wish to return and click "Request Return."
Select your reason for return from the dropdown menu and write a brief description.
Upload clear photographs of the item showing the damage, defect, or discrepancy. This is mandatory for damage or defect claims.
Submit the form. Our team will review your request within 1–2 business days and respond with the next steps.
If your return is approved, we will arrange a free pickup from your address. Please have the item ready in its original packaging.

Refund Process & Timelines

Once your returned item is received at our warehouse and passes the quality inspection, we will initiate your refund. Refunds are processed to your original payment method within the following timelines:

Payment Method	Refund To	Processing Time
Credit / Debit Card	Original Card	5–7 Business Days
UPI (GPay, PhonePe, etc.)	Original UPI ID	2–4 Business Days
Net Banking	Bank Account	5–7 Business Days
Kumbh Store Credit	Wallet / Store Credit	Instant upon approval
Cash on Delivery	Bank Transfer (NEFT)	5–7 Business Days

Please note that bank processing times are beyond our control. The timelines above reflect our internal processing time. Your bank may take additional time to credit the amount to your account.

Exchange Policy

If you would prefer to exchange your returned item for a different colour, size, or design, we are happy to arrange that for you subject to stock availability. To request an exchange, simply indicate your preference during the return request process. Exchanges are processed once the returned item has been received and verified. If there is a price difference between the original and replacement item, you will be charged or refunded accordingly.

Cancellations

You may cancel your order before it is dispatched from our warehouse. To cancel, log in to your account and click “Cancel Order” from the “My Orders” section. If the item has already been shipped, cancellation is not possible — however, you may refuse delivery at the time it arrives, in which case the item will be returned to us and a refund will be processed after inspection.

For customised orders, cancellations are not accepted once production has begun, as these items are made specifically to your specifications.