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Return & Refund Policy

At Kumbh Home Decor, customer satisfaction is our priority. We carefully inspect every product before shipping to ensure it reaches you in excellent condition. Please read our Refund & Return Policy below.

Return Eligibility

You may request a return or replacement if:
  • You receive a damaged product.
  • You receive the wrong product.
  • The product has a manufacturing defect.
  • The item is missing parts or accessories.
To be eligible for a return or replacement:
  • The request must be made within 48 hours of receiving your order.
  • The product must be unused and in its original condition.
  • Original packaging, tags, and accessories must be included.
  • Proof of purchase (Order ID or invoice) is required.

Items Not Eligible for Return

Returns or exchanges will not be accepted for:
  • Products damaged due to misuse or improper handling.
  • Normal wear and tear after use.
  • Products that have been installed, modified, or altered.
  • Customized or personalized products.
  • Products returned without original packaging.
  • Return requests made after the specified return window.

Damaged or Incorrect Products

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and provide:
  • Your Order Number
  • Clear photos of the damaged or incorrect product
  • Photos of the outer packaging
  • An unboxing video (recommended for faster verification)
Our support team will review your request and provide an appropriate resolution, such as a replacement or refund.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
  • Refunds will be processed to your original payment method.
  • The refund is typically completed within 5–7 business days, depending on your bank or payment provider.
Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

Replacement Policy

Eligible products may be replaced if they are:
  • Damaged during shipping
  • Defective
  • Incorrectly delivered
Replacement products will be shipped after the returned item or damage claim has been verified.

Return Shipping

If the return is due to:
  • A damaged product
  • An incorrect item
  • A manufacturing defect
We will arrange the return shipment or reimburse reasonable return shipping costs where applicable.
If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled. You may request a return only if it meets the eligibility criteria outlined in this policy.

Non-Delivery

If your package is returned to us due to an incorrect shipping address, unsuccessful delivery attempts, or refusal to accept the shipment, additional shipping charges may apply to resend the order.

Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact our customer support team with your Order ID. We are committed to resolving your concerns as quickly as possible and ensuring a smooth shopping experience.